FAQ on Pipemonk Sync Settings

What Is A Deposit Account? Which One Should I Choose?
You need to choose a 'Deposit Account' when you are syncing Shopify Orders as 'Invoices' in Xero. The Transaction amount from the Orders wil...
Tue, 25 Aug, 2015 at 5:52 PM
Can I schedule to run my syncs automatically?
Yes. you can schedule your syncs in Basic, professional and Enterprise plans with Pipemonk. The frequency of sync schedule varies from plan to plan. Fo...
Tue, 25 Aug, 2015 at 6:08 PM
I use SKU to track products in Xero. Can Pipemonk fulfil my requirements?
Yes, Pipemonk works even if you use SKU to track products in Xero. You need to configure a few settings in your Xero account to instruct Pipemonk to us...
Wed, 30 Sep, 2015 at 11:25 AM
I added a new Chart of Accounts in my Xero. How do I choose that account in Pipemonk Settings?
If you have added any revenue or asset accounts and want to sync the values into those accounts, you just need to click on "Refresh Accounts" icon...
Tue, 25 Aug, 2015 at 5:52 PM
Can I choose not to sync product description into Xero?
Yes. you can choose not to sync product description into Xero. To do so, you need to configure below-mentioned settings:   1. Login to your Pipem...
Tue, 25 Aug, 2015 at 5:52 PM
Some of my data failed to sync before. Can Pipemonk retry sync for them?
For various reasons, Pipemonk sometimes does not sync Customers or Products or Orders. Even though, Pipemonk intelligently tries to sync the failed dat...
Fri, 19 Feb, 2016 at 1:09 PM
While syncing orders from Shopify to Xero, only the postal address is coming across to Xero (the shipping address field for the customer in Xero is blank). Where does the shipping address go in Xero?
This is a classical case. While placing orders whatever you specified as 'Billing Address' and 'Shipping Address' in Shopify, we sync ...
Wed, 30 Sep, 2015 at 11:53 AM
I want to sync only "Paid Invoices" to my Xero account? Is it possible using Pipemonk?
Yes, with Pipemonk, you have the flexibility of syncing either 'Paid Invoices' or 'All invoice' as per your business needs. By default, the ...
Wed, 30 Sep, 2015 at 11:52 AM