Support Portal

Pipemonk Setup & Pricing 3

• How can I setup an integration with Shopify Store and Xero through Pipemonk?
• I have existing products and customers in Xero. Will Pipemonk create duplicates of these?
• If I Have 2 Different Shopify Products With Same Name, How Will Pipemonk Sync Them To Xero?

FAQ on Pipemonk Sync Settings 8

• What Is A Deposit Account? Which One Should I Choose?
• Can I schedule to run my syncs automatically?
• I use SKU to track products in Xero. Can Pipemonk fulfil my requirements?
• I added a new Chart of Accounts in my Xero. How do I choose that account in Pipemonk Settings?
• Can I choose not to sync product description into Xero?

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Pipemonk Advanced Features 8

• Does Pipemonk handle refunds in Shopify-Xero Integration?
• How does Pipemonk handle refunds for Shopify-Xero Integration?
• How does Pipemonk handle refunds for Shopify-Xero Integration (use case-2) ?
• Does Pipemonk support Payment Transaction Fee (Credit Card Fee / Merchant Fee) from Shopify to Xero?
• How does Pipemonk sync Payment Transaction Fee (Credit Card Fee / Merchant Fee) from Shopify to Xero?

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Compatibility 1

• Does Pipemonk support my country version of xero?

How To's for Shopify- Xero Integration 4

• How to handle reconciliation in Xero for refunds scenario?
• How To Link All Shopify Orders To A Single Customer In Xero?
• How Can I Sync Shopify Orders Starting From a Particular Date to Xero?
• How to change the deposit account for an invoice after payment has been synced to Xero ?

Order Settings for Shopify- Xero 10

• Order Setting: Date Setting
• Order Setting: Payments and Sales Receipts
• Order Setting: Record transaction payments in Xero
• Account for Payment Gateway Fees
• Account for the Payment Gateway fees.

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Product Settings for Shopify-Xero 4

• Accounting for Business Income
• Match existing products in Xero.
• Product Name instead of Product Description
• Sync Hidden Products

Features for Shopify-Xero 1

• Associate all sales orders from Shopify to one single customer

Miscellaneous Settings for Shopify-Xero 2

• Retry failed data
• Date to retry failed data

Do you want to record Payments in Xero? 1

• Record Payments in Xero

Multi Currency Feature 1

• Multi Currency