Support Portal

New to Pipemonk 4

• Do I need technical knowledge to use Pipemonk?
• Should I add my credit card details to try Pipemonk?
• Can I get product demo of Pipemonk?
• Does Pipemonk support creating/adding multiple integrations in a single account?

Pricing and Discounts 4

• Can I try Pipemonk for free of cost?
• How much does Pipemonk cost?
• Can I upgrade/downgrade my account after paying for a particular plan?
• When I upgrade should I pay the full amount or just the difference of amounts between the two plans?

Pipemonk's How To's 6

• How can I add an user in my Pipemonk account?
• How can I set the frequency at which I want to receive Sync-log reports mails?
• How do I change my Pipemonk password?
• How to change credit-card associated with my Pipemonk account?
• How to track Cost of Goods Sold (COGS) using Pipemonk?

View all 6

Pipemonk Advance settings 3

• What is Inventory Master setting?
• Does Pipemonk support multi-users in a single user account?
• Do I get an option to choose the frequency of Sync logs email reports I want to receive?

Sync Error Messages 3

• Transactions with inventory (QOH) products cannot be dated earlier than the Inventory Start Date for the product
• List of Supported Characters
• Line Item Missing

What is Data Integration? 1

• Data Integration

Do I need technical knowledge to use Pipemonk? 1

• Technical Knowledge

How Does Pipemonk Help Me? 1

• How is Pipemonk useful?

Best Practices 1

• Best practices in connecting multiple e-commerce store to an accounting software (QBO/Xero)

What are the main differences between Income account, Expense Account, Deposit Account and Inventory Asset account? 1

• What are the main differences between Income account, Expense Account, Deposit Account and Inventory Asset account?

Software as Service (SaaS) 1

• What is SaaS?

Security Policy at Pipemonk 1

• Security Policy at Pipemonk

Pipemonk Setup & Pricing 5

• For my products, I use SKU in QuickBooks Online instead of Product Name. Can Pipemonk work for me?
• Can I link all orders to a single customer in QuickBooks Online?
• Why is that my accounts are not showing up in the Pipemonk settings though it is present in QuickBooks Online?
• In case of sync failures, does Pipemonk communicate to me with the reasons of sync failure?
• How the notes added in Shopify order will appear in QuickBook Invoice ?

FAQ : QuickBooks Online 5

• Does Pipemonk Work With QuickBooks Desktop Or Premier Or Pro Or Mac Versions?
• Does Pipemonk Support My Country Version Of QuickBooks Online?
• Does Pipemonk Support QuickBooks Online version App for Mac?
• Does Pipemonk Support QuickBooks Online version App for Mac?
• Update Non-Inventory item to Inventory

Known Limitations 1

• I have two options to choose in variants, can these kind of products sync to Shopify?

How TOs 11

• How To Restore A Deleted Customer In QuickBooks Online?
• How To Restore A Deleted Product In QuickBooks Online?
• How To Turn On Inventory Tracking In QuickBooks Online?
• How To Create An Income Account In QuickBooks Online?
• How To Create A Deposit Account (Customized) In QuickBooks Online?

View all 11

Pipemonk Sync Settings 12

• Should I Sync My Shopify Orders As Invoices Or Sales Receipts To QuickBooks Online?
• How to sync Shopify sales orders as Invoices in QuickBooks Online?
• Want To Sync Only Paid and Fulfilled Shopify Orders To QuickBooks Online?
• Can I change the date of syncing Shopify Orders to a prior date?
• Can I schedule to run my syncs automatically?

View all 12

FAQ: Shopify 2

• Does Pipemonk support Shopify Payment Fees?
• Does Pipemonk Sync With Shopify POS?

Setting up taxes in QuickBooks Online (for various countries) 4

• (US version) How to Setup taxes in QuickBooks Online?
• (UK version) How to Setup taxes in QuickBooks Online?
• (Canada version) How to Setup taxes in QuickBooks Online?
• (Australian version) How to Setup taxes in QuickBooks Online?

QuickBooks Inventory Management 5

• I want QuickBooks Online as my Inventory master, How can I do that?
• I manage my inventory in Shopify. Can I still use Pipemonk?
• Can I switch between the inventory master setting?
• How to Sync Products with inventory from QuickBooks Online to Shopify through Pipemonk?
• How can I track inventory in QuickBooks Online using Pipemonk?

Pipemonk Advanced Features 10

• Does Pipemonk support refunds given on the orders?
• Does Pipemonk consider Payment Transaction Fee (Credit Card Fee / Merchant Fee) from Shopify to QuickBooks Online?
• Does Pipemonk support line item discounts?
• How does Pipemonk sync refunds from Shopify to QuickBooks Online?
• How does Pipemonk sync refunds from Shopify to QuickBooks Online (Use case-2) ?

View all 10

Deposit account 2

• What is a deposit account?
• Do you support multiple deposit accounts?

Cancelled orders for Shopify-QuickBooks Online (QBO) integration 3

• Why did my cancelled orders not sync with Quick Books?
• Why didn't Pipemonk change the status of the invoice or sales receipt once the order was cancelled?
• Now that Pipemonk has not changed the status of the invoice or sales receipt once the order was cancelled, what is the next step?

Income account 2

• What is income account?
• Do you support multiple income accounts?

Inventory Asset account 1

• What is Inventory Asset account?

Orders 1

• Few of my orders are not showing up in QuickBooks.

Shopify - QuickBooks Online Order Settings 11

• Setting the Date
• Payment Gateway Fees
• Accounting for Payment Gateway fees
• Importing Orders in QuickBooks
• Invoices or Sales Receipts deposit for Shopify Payments

View all 11

Shopify - QuickBooks Online Products Settings 3

• Matching existing products in QuickBooks
• Import full Product Description
• Syncing hidden products in Shopify

Shopify - QuickBooks Online Inventory Settings 11

• Tracking inventory in QuickBooks Online
• Accounting Income for Products
• Accounting New Inventory Enabled products.
• Accounting the Inventory Value.
• Choose Inventory Master

View all 11

Shopify - QuickBooks Online Features 3

• Associate all imported Invoices/Sales Receipts to a single Customer
• Locations or Channel of a Sales Order
• Bulk update cost price of items in QuickBooks Online using export/import feature

Shopify - QuickBooks Online Miscellaneous Settings 2

• Retry Data that failed to import
• Set the date to retry failed data.

Disabling of the Date in Pipemonk 1

• Disable Date

Help Text 1

• Help Text

Settings 5

• General Settings
• Inventory Settings
• Order Settings
• Product Settings
• Customer Settings

Sales Tax in QuickBooks Online 1

• How to create Sales Tax in QuickBooks Online for Singapore

Multi Currency Feature 1

• Multicurrency

Pipemonk Setup & Pricing 3

• How can I setup an integration with Shopify Store and Xero through Pipemonk?
• I have existing products and customers in Xero. Will Pipemonk create duplicates of these?
• If I Have 2 Different Shopify Products With Same Name, How Will Pipemonk Sync Them To Xero?

FAQ on Pipemonk Sync Settings 8

• What Is A Deposit Account? Which One Should I Choose?
• Can I schedule to run my syncs automatically?
• I use SKU to track products in Xero. Can Pipemonk fulfil my requirements?
• I added a new Chart of Accounts in my Xero. How do I choose that account in Pipemonk Settings?
• Can I choose not to sync product description into Xero?

View all 8

Pipemonk Advanced Features 8

• Does Pipemonk handle refunds in Shopify-Xero Integration?
• How does Pipemonk handle refunds for Shopify-Xero Integration?
• How does Pipemonk handle refunds for Shopify-Xero Integration (use case-2) ?
• Does Pipemonk support Payment Transaction Fee (Credit Card Fee / Merchant Fee) from Shopify to Xero?
• How does Pipemonk sync Payment Transaction Fee (Credit Card Fee / Merchant Fee) from Shopify to Xero?

View all 8

Compatibility 1

• Does Pipemonk support my country version of xero?

Inventory Tracking in Xero 0

How To's for Shopify- Xero Integration 4

• How to handle reconciliation in Xero for refunds scenario?
• How To Link All Shopify Orders To A Single Customer In Xero?
• How Can I Sync Shopify Orders Starting From a Particular Date to Xero?
• How to change the deposit account for an invoice after payment has been synced to Xero ?

Order Settings for Shopify- Xero 10

• Order Setting: Date Setting
• Order Setting: Payments and Sales Receipts
• Order Setting: Record transaction payments in Xero
• Account for Payment Gateway Fees
• Account for the Payment Gateway fees.

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Product Settings for Shopify-Xero 4

• Accounting for Business Income
• Match existing products in Xero.
• Product Name instead of Product Description
• Sync Hidden Products

Features for Shopify-Xero 1

• Associate all sales orders from Shopify to one single customer

Miscellaneous Settings for Shopify-Xero 2

• Retry failed data
• Date to retry failed data

Do you want to record Payments in Xero? 1

• Record Payments in Xero

Multi Currency Feature 1

• Multi Currency

General 1

• Choose the elements that you want to sync

Order Settings for Amazon-QuickBooks Online 7

• Deposit Account
• Payment Gateway Fees
• Accounting for Payment Gateway Fees
• Discount amount.
• Shipping Income.

View all 7

Inventory Settings for Amazon-QuickBooks Online 2

• Accounting Income for Products.
• Select fields for syncing

Products Settings for Amazon-QuickBooks Online 2

• Match the existing products in QuickBooks
• Use Product Name instead of Product Description

Feature Settings- QuickBooks Online 2

• Associate all sales orders from Amazon to one single customer
• Syncing Non Amazon Expenses

Miscellaneous Settings for Amazon- QuickBooks Online 2

• Retry data that failed to sync in earlier runs
• Choose the date from which you want to retry the failed data.

How to Integrate Amazon with QuickBooks Online 1

• Amazon- Accounting Software integration

Sync Non Amazon Orders 1

• Syncing Non Amazon Expenses

How to connect Amazon with QuickBooks Online? 1

• Integrate Amazon with QuickBooks Online

How to get Amazon Seller ID and MWS token 1

• Getting your Amazon Seller ID and MWS Auth token

Multi Currency 1

• Multi Currency Feature

Amazon Xero Settings 11

• Date Settings
• Recording Payments in Xero
• Accounting for Payment Fees
• Deposit Account
• Discount Account

View all 11

How to connect Amazon with Xero 1

• Integrate Amazon with Xero

Retry Failure 1

• Retry Failure

Minimum Update fixes 1

• Minimum Update Fixes

Orders 2

• Why Didn’t All My Shopify Orders Sync Into QuickBooks Online?
• In QuickBooks Online, my deposit account is getting double income, why?

Products 5

• How do I setup Items in QuickBooks Online so that correct variants are created in Shopify?
• I Have Existing Products And Customers In QuickBooks Online. Will Pipemonk Create Duplicates Of These?
• If I Have 2 Different Shopify Products With Same Name, How Will Pipemonk Sync Them To QuickBooks Online?
• Setting the cost price for a product in QuickBooks Online
• Activate a Deactivated/Deleted product in QuickBooks Online

Customers 1

• If I Have 2 Different Shopify Customers With Same Name, How Will Pipemonk Sync Them To QuickBooks Online?