Support Portal

Pipemonk Setup & Pricing 5

• For my products, I use SKU in QuickBooks Online instead of Product Name. Can Pipemonk work for me?
• Can I link all orders to a single customer in QuickBooks Online?
• Why is that my accounts are not showing up in the Pipemonk settings though it is present in QuickBooks Online?
• In case of sync failures, does Pipemonk communicate to me with the reasons of sync failure?
• How the notes added in Shopify order will appear in QuickBook Invoice ?

FAQ : QuickBooks Online 5

• Does Pipemonk Work With QuickBooks Desktop Or Premier Or Pro Or Mac Versions?
• Does Pipemonk Support My Country Version Of QuickBooks Online?
• Does Pipemonk Support QuickBooks Online version App for Mac?
• Does Pipemonk Support QuickBooks Online version App for Mac?
• Update Non-Inventory item to Inventory

Known Limitations 1

• I have two options to choose in variants, can these kind of products sync to Shopify?

How TOs 11

• How To Restore A Deleted Customer In QuickBooks Online?
• How To Restore A Deleted Product In QuickBooks Online?
• How To Turn On Inventory Tracking In QuickBooks Online?
• How To Create An Income Account In QuickBooks Online?
• How To Create A Deposit Account (Customized) In QuickBooks Online?

View all 11

Pipemonk Sync Settings 12

• Should I Sync My Shopify Orders As Invoices Or Sales Receipts To QuickBooks Online?
• How to sync Shopify sales orders as Invoices in QuickBooks Online?
• Want To Sync Only Paid and Fulfilled Shopify Orders To QuickBooks Online?
• Can I change the date of syncing Shopify Orders to a prior date?
• Can I schedule to run my syncs automatically?

View all 12

FAQ: Shopify 2

• Does Pipemonk support Shopify Payment Fees?
• Does Pipemonk Sync With Shopify POS?

Setting up taxes in QuickBooks Online (for various countries) 4

• (US version) How to Setup taxes in QuickBooks Online?
• (UK version) How to Setup taxes in QuickBooks Online?
• (Canada version) How to Setup taxes in QuickBooks Online?
• (Australian version) How to Setup taxes in QuickBooks Online?

QuickBooks Inventory Management 5

• I want QuickBooks Online as my Inventory master, How can I do that?
• I manage my inventory in Shopify. Can I still use Pipemonk?
• Can I switch between the inventory master setting?
• How to Sync Products with inventory from QuickBooks Online to Shopify through Pipemonk?
• How can I track inventory in QuickBooks Online using Pipemonk?

Pipemonk Advanced Features 10

• Does Pipemonk support refunds given on the orders?
• Does Pipemonk consider Payment Transaction Fee (Credit Card Fee / Merchant Fee) from Shopify to QuickBooks Online?
• Does Pipemonk support line item discounts?
• How does Pipemonk sync refunds from Shopify to QuickBooks Online?
• How does Pipemonk sync refunds from Shopify to QuickBooks Online (Use case-2) ?

View all 10

Deposit account 2

• What is a deposit account?
• Do you support multiple deposit accounts?

Cancelled orders for Shopify-QuickBooks Online (QBO) integration 3

• Why did my cancelled orders not sync with Quick Books?
• Why didn't Pipemonk change the status of the invoice or sales receipt once the order was cancelled?
• Now that Pipemonk has not changed the status of the invoice or sales receipt once the order was cancelled, what is the next step?

Income account 2

• What is income account?
• Do you support multiple income accounts?

Inventory Asset account 1

• What is Inventory Asset account?

Orders 1

• Few of my orders are not showing up in QuickBooks.

Shopify - QuickBooks Online Order Settings 11

• Setting the Date
• Payment Gateway Fees
• Accounting for Payment Gateway fees
• Importing Orders in QuickBooks
• Invoices or Sales Receipts deposit for Shopify Payments

View all 11

Shopify - QuickBooks Online Products Settings 3

• Matching existing products in QuickBooks
• Import full Product Description
• Syncing hidden products in Shopify

Shopify - QuickBooks Online Inventory Settings 11

• Tracking inventory in QuickBooks Online
• Accounting Income for Products
• Accounting New Inventory Enabled products.
• Accounting the Inventory Value.
• Choose Inventory Master

View all 11

Shopify - QuickBooks Online Features 3

• Associate all imported Invoices/Sales Receipts to a single Customer
• Locations or Channel of a Sales Order
• Bulk update cost price of items in QuickBooks Online using export/import feature

Shopify - QuickBooks Online Miscellaneous Settings 2

• Retry Data that failed to import
• Set the date to retry failed data.

Disabling of the Date in Pipemonk 1

• Disable Date

Help Text 1

• Help Text

Settings 5

• General Settings
• Inventory Settings
• Order Settings
• Product Settings
• Customer Settings

Sales Tax in QuickBooks Online 1

• How to create Sales Tax in QuickBooks Online for Singapore

Multi Currency Feature 1

• Multicurrency